• How to Check School Email:

     

    1. Login to LaunchPad

    2. Click the Office 365 button

    3. Click Outlook

     

    Easy as pie!

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  • Welcome to Remote Technology Support

    Please follow the steps below to troubleshoot the most common issues experienced with eLearning:

     

    1. Make sure you’re using Chrome. LaunchPad and FOCUS don’t work well in Firefox or Internet Explorer/Edge.
    2. Please do EVERYTHING through LaunchPad!!
    3. Access LaunchPad by going to www.brevardschools.org and clicking the LaunchPad button at the top.
    4. If you encounter an error logging into LaunchPad – make a note of exactly what it says.
      1. If it says your account is locked – you’ve earned a 1 hour break. The account will automatically unlock after 60 minutes.
      2. If it says your password is wrong – try again but type carefully.
      3. If you can’t remember your password – contact EGHS Technology Support.

     

    1. Google Apps – please refer to #2! Access Google Apps via LaunchPad ONLY!  If you get an error message:
      1. Make sure you are not signed into Google with any other personal accounts.
      2. Clear the browser cache (press ctrl + shift + delete and clear the history for all time)
      3. Restart the browser and try again.
      4. If you still can’t get in – contact EGHS Technology Support

     

    EGHS Technology Support is available during normal business hours M-F, 8am-4pm. You can reach out after hours or on the weekends, but a response is not guaranteed.

     

    There are two ways to request tech support:
    1. EMAIL: albert.wendy@brevardschools.org

     2. TEXT MSG: 321-426-0624
    (DO NOT CALL THIS PHONE NUMBER – NO ONE WILL ANSWER)

     **YOU MUST INCLUDE: Student Name, Student ID number, detailed message of problem.**

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