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Important Benefits Message for BPS Employees

Attention Silver Medical Plan Participants: You will soon receive a letter from Cigna communicating a disruption to the current BPS Silver Plan Schedule 1 Network.  


Parrish Medical Center may leave the Schedule 1 health plan network. Here’s what you need to know, and how Cigna can help.


Cigna will help you find an alternate in-network hospital.

If Parrish Medical Center does leave the Schedule 1 network, they’ll become a non-contracted Schedule 2 provider so you may want to find a new, Schedule 1 hospital — and Cigna can help you do that. For your convenience, enclosed is a list of other in-network facilities – some Schedule 1 and some in-network Schedule 2 --  in your area that provide quality, affordable care. In addition, to find new providers, you can:

  • Go to or use the myCigna mobile app.
  • Contact Cigna anytime at the toll-free number 800-244-6224, also shown on your Cigna ID card. For TRS or TTY services, dial 711 when you call. Customer Service Advocates are available 24/7/365 to help you find an in-network hospital in your area and help with other transitions, like getting new referrals and prescriptions, and assistance for Continuity of Care.


Cigna will continue talks with Parrish Medical Center to try to reach an agreement that keeps health care affordable for you and your family. If they do reach an agreement that keeps Parrish Medical Center in-network, you’ll receive another letter from Cigna to notify you. In the meantime, rest assured that your health plan network includes quality, affordable care close to home ― and that Cigna is available 24/7/365 to help you through this transition.


As a Silver Medical Plan Participant, your hospital alternative options are as follows:


Schedule 1

AdventHealth Orlando

Rockledge Regional Medical Center

Melbourne Regional Medical Center

Orlando Health Inc

Mayo Clinic Florida

H Lee Moffitt Cancer Center

Nemours Children’s Hospital

AdventHealth New Smyrna Beach

Erie County Med Ctr Substance

Shands At The University Of Fl

Halifax Medical Center

Lake Hospital System

Memorial Health System

Tallahassee Memorial Healthcare



Schedule 2 - Health First Hospitals

Holmes Regional Medical Center

Cape Canaveral Hospital

Viera Hospital

Palm Bay Hospital


        NOTE: Network participation is subject to change. You should verify that the hospital is in your plan’s network prior to receiving care.


Should you have benefit questions not related to the information above, please contact the Benefits Education & Call Center at 321.800.4490. Their holiday hours are Monday – Wednesday, 11/21 – 11/23, from 6:00am to 6:00pm.



Posted 11/21/22